Important changes to the BASE library service from 16 March and how they will affect you

In order to respond to the COVID-19 (coronavirus) guidance issued by the UK Government, Department of Health and Social Care and Public Health England, BASE Library will be implementing a number of changes to the way that you interact with our services. Updates will be provided via the BASE Library website.

The changes will take effect from 16 March and will continue until further notice. Please read the summary below and if you have any questions contact your local library service by email or telephone. If you need to attend in person please phone ahead to check that the library is open to visitors. Contact details can be found on the Locations page. 

We will continue to offer library and knowledge services to the fullest extent possible but please help us to protect colleagues and patients by adhering to the advice issued by your NHS Trust, Public Health England and the UK Government.

The BASE Library catalogue is available 24/7. You can place a reservation on items from 19 BASE library sites for collection from your own organisation. We regret that due to coronavirus we can only welcome you at your own organisation’s libraries, including if you are an external visitor.

Library closures – all library closures will be posted on the Locations page. If your library is closed, remote services (e.g. enquiries, e-book loans, article requests, online resources, literature searches, evidence updates) will still operate, however this may be at a reduced level. Please contact your local library if you would like further information. Further information will also be available on the BASE Library website and your local library’s website or Trust Intranet.

Changes to BASE Library terms and conditions of service (from 2 November 2020)

  • From Monday 2 November 2020 your items may be renewed up to six times. You can renew by logging into your account and will receive a notice after renewing your items if you have opted to receive checkout emails. If you have charges on your account that were accrued before 16 March and are greater than £ 5.00, you must contact your library to arrange payment of outstanding amounts before you can renew. If your library membership has expired or due to expire, you must return all items by the last date of your placement, employment or eligibility to use the service.
  • Any overdue fines which have been incurred since 16 March will be cleared and fines will be suspended for all items until further notice. If you were unable to renew or return items before 16 March owing to ill health or disruption caused by the coronavirus, your home library (where you are currently registered) will help you please contact them by phone or email.
  • You will receive service notifications for items that you have reserved or are on loan.

Last updated: 28/10/2020

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